FAQ

1. Which payment methods do you accept?

We offer a range of secure payment options to make checkout easy and safe:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Maestro

All transactions are securely processed via Shopify and protected with SSL encryption to ensure your payment information remains safe.


2. What currency will I be charged in?

All orders are charged in U.S. Dollars (USD).
Any currency conversion fees applied by your bank or payment provider are beyond our control.


3. Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States, with no minimum order value required.


4. How long does delivery take?

  • Order cut-off time: 11:00 PM (EST)
  • Processing time: 1–2 business days (Monday–Friday)
  • Shipping time: 2–6 business days

Estimated total delivery time: 3–8 business days after your order is confirmed.
Delivery times may vary slightly depending on location, carrier performance, or external factors.


5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking details.
You can also follow your shipment via our Order Tracking page at any time.


6. What is your return policy?

You may request a return within 30 days of delivery.

Returned items must be:

  • unused and unworn
  • in original condition
  • returned with all tags attached
  • sent back in the original packaging

A valid proof of purchase is required.
To request a return, please contact us at info@maette.com.

Returns sent without prior approval may not be accepted.


7. Do you provide return shipping labels?

No, we do not offer prepaid return labels.
Customers are responsible for arranging and covering the cost of return shipping.

Once your return request is approved, you will receive detailed instructions on how to return your item.


8. When will my refund be processed?

After we receive and inspect your return, you will be notified by email.

If approved, refunds are issued to the original payment method within 7 business days.
Please note that your bank or payment provider may require additional time to process the refund.


9. What should I do if my order is delayed?

If your order has not arrived within 15 business days after shipment, please contact our support team at info@maette.com.
We will gladly investigate the issue and assist you further.

 

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Contact

Business hours
Monday-Friday: 8:00 a.m.-8:00 p.m.
Saturday-Sunday: 8:00 a.m.-4:00 p.m.
We always strive to respond within 24 hours.