Payment Policy

At Maette, we strive to make every checkout smooth, secure, and transparent. This Payment Policy outlines the payment methods we accept, how transactions are handled, and what you can expect when placing an order on our website.


Accepted Payment Methods

We currently support the following payment options:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed through secure, encrypted payment systems to safeguard your personal and financial information.


Currency

All prices on our website are listed and charged in U.S. Dollars (USD).
Any exchange rates or conversion fees applied by your bank or payment provider are outside of our control.


Taxes

Sales tax is calculated automatically during checkout based on your shipping address and applicable U.S. tax regulations.
The final total, including any applicable taxes, is clearly shown before you complete your purchase.


Payment Security

Your payment security is important to us.
All transactions are protected using industry-standard security protocols and encryption technology.

Maette does not store full credit or debit card details on its own servers.


Payment Authorization

By submitting an order, you authorize Maette to charge the selected payment method for the full order amount, which may include:

  • the cost of the purchased items
  • shipping charges (if applicable)
  • any required taxes

Payment is captured once your order has been successfully placed and confirmed.


Order Confirmation

After your payment has been completed, you will receive an order confirmation email containing:

  • your order details
  • a payment summary
  • shipping information

If you do not see this email, please check your spam or junk folder, or contact our support team for assistance.


Payment Processing Time

Most payments are processed instantly at checkout.
In rare cases, payment processing may take up to 1–2 business days, depending on your bank or payment provider.


Payment Issues & Failed Transactions

If a payment attempt is unsuccessful, please double-check your payment details or try an alternative payment method.

If the issue persists, we recommend contacting your bank or card issuer. Our customer support team is also available to assist if needed.


Payment Disputes & Unauthorized Charges

If you believe a charge was made without authorization or encounter a payment-related dispute, please notify our customer support team as soon as possible.
We will work together with the payment provider to investigate and resolve the matter promptly.


Updates to This Policy

We may revise this Payment Policy periodically to reflect operational, legal, or regulatory updates.
Any changes will be published on this page, and continued use of our website indicates acceptance of the updated policy.


Contact

If you have questions about payments or experience any issues during checkout, please contact our customer support team. We’re always happy to help.

 

Commercial information

Contact

Business hours
Monday-Friday: 8:00 a.m.-8:00 p.m.
Saturday-Sunday: 8:00 a.m.-4:00 p.m.
We always strive to respond within 24 hours.