Shipping policy

At Maette, we are committed to offering our customers a smooth, transparent, and reliable shipping experience. We currently ship to the United States and the United Kingdom, with plans to expand to more countries in the future. Wherever we deliver, shipping is always free, so there are no surprise costs at checkout.

 

Shipping Coverage

Maette currently ships to customers in the United States and the United Kingdom. We're working to expand our shipping coverage, and plan to deliver to more countries in the future.

Wherever you are, shipping is always free. Estimated delivery times depend on your destination.


Order Processing & Delivery Timeline

Orders placed before 11:00 PM (EST) are typically prepared for processing the same day. Orders submitted after this time will be processed on the following business day.

    Country Processing Time Transit Time Total Delivery Time
    United States 1–3 business days 6–9 business days 7–12 business days
    United Kingdom 1–3 business days 4–7 business days 5–10 business days

    Please note: delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.

     

    Shipping Carriers

    We partner with reputable local, regional, and international carriers to ensure safe and timely delivery worldwide. The carrier used for your order may vary depending on your destination and the specifics of your shipment.


    Shipping Costs

    • Free shipping on all orders
    • No minimum order value required
    • No hidden handling or delivery fees

    All prices shown on our website are displayed in your local currency, unless stated otherwise.


    Delivery Issues & Support

    If your order is delayed, lost in transit, or arrives with any issues, please reach out to our customer support team as soon as possible.
    We will promptly review the situation, coordinate with the shipping carrier if necessary, and work toward a suitable resolution.


    Order Tracking

    Once your order has been shipped, you will receive a confirmation email with your tracking details.
    You can follow the progress of your shipment at any time via our Order Tracking page.


    Need Help?

    If you have questions about shipping, delivery times, or your order status, we invite you to visit our FAQ page or contact our customer support team for assistance.

     

    Commercial information

    • Website name: Maette
    • Operated by: SJ ECOM LTD
    • Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
    • Company number: 16862377

    Contact

    Business hours
    Monday-Friday: 8:00 a.m.-8:00 p.m.
    Saturday-Sunday: 8:00 a.m.-4:00 p.m.
    We always strive to respond within 24 hours.